Jay Smiles

Privacy

Privacy Policy

This notice explains how Jay Smiles collects, uses, and safeguards information submitted through our website and online channels. It applies only to digital interactions; in-clinic care is governed by additional notices provided at the time of service.

Information We Collect

  • Contact details you provide (name, phone number, email), preferred appointment times, treatment interests, and any message text submitted through forms or chat.
  • Technical data collected automatically (IP address, device/browser type, pages visited, and timestamps) for security and analytics.

How We Use Information

  • Respond to appointment requests, questions, or clinical inquiries submitted online.
  • Send confirmations, reminders, or follow-up messages related to your request.
  • Improve site performance, security, and user experience, including measuring marketing effectiveness.

HIPAA Notice (Online Scope Only)

  • Information you share through our website or chat is used to route your request to our team. We treat it with confidentiality and limit internal access.
  • Full HIPAA protections attach when we formally establish a patient relationship and provide the HIPAA Notice of Privacy Practices in office. Until then, avoid submitting highly sensitive medical details online.

Cookies & Analytics

  • We use cookies and similar technologies to keep sessions secure, remember preferences, and understand site usage.
  • Analytics tools (such as Google Analytics) provide aggregated insights. You can adjust browser settings to limit cookies; some features may be impacted.

Data Sharing & Third Parties

  • Service providers under contract (hosting, form handling, analytics, communication tools) may process data on our behalf and must protect it.
  • We do not sell personal information. We share information only to deliver requested services, comply with law, protect safety, or if required by regulators.

Data Security Measures

  • Encryption in transit (HTTPS) and access controls for systems handling submissions.
  • Role-based access for staff who need information to respond. We monitor for unusual activity and maintain backups.
  • No online system is fully risk-free; submit only what is necessary for your request.

Data Retention Policy

  • Contact form and chat submissions are retained only as long as needed to respond and maintain records consistent with legal and operational requirements.
  • If a patient relationship is established, retention may follow clinical record retention timelines under Florida law.

User Rights (U.S. / Florida Residents)

  • Request access to, correction of, or deletion of personal information we hold, subject to legal retention requirements.
  • Opt out of non-essential marketing communications. Operational messages (e.g., appointment confirmations) may still be sent when necessary.
  • To exercise rights, contact us using the details below. We will verify your request to protect your information.

Children's Privacy

  • Our site is intended for adults. We do not knowingly collect personal information from children under 13 online.
  • If you believe a child provided information, contact us to request deletion.

Policy Updates

  • We may update this Privacy Policy to reflect changes in practices or legal requirements. The 'last updated' date will change when revisions are posted.

Contact Information

  • Jay Smiles
  • 7933 NW 2nd St, Miami, FL 33126
  • Phone: +1 (305) 261-5251
  • Email: hello@jaysmiles.com